Shipping & Return Policy
We have a 7days return policy for any damaged products. We however do not take any returns on the Furnishings and the Bath Sets. We will follow the following guidelines for our return process:
- You purchased the product in the last 7days
- Product is unused and in its original condition with all tags and invoice retained. Product was not purchased under Clearance Sale
- In case the product received is incorrect or defective, we will ship out a new product post receiving the already purchased product.
- You need to self-ship the product back to us.
- In case of packages there are no returns acceptable, unless the product delivered is in a damaged condition. You are freezing on the mood board and the theme /products before you choose to pay.
- In case you do not want a replacement or a replacement is not available, we would give you an option to choose between 100% cash refund or credits.
- Refunds will be processed within 3 days of receipt of the product in our warehouse.
How will I be refunded for the return?
- Store Credits: The refund amount of item value plus self-shipping reimbursement will be credited to your flyfrogkids account. You will be able to use this credit on any of your subsequent purchases on alittlefable.com.
- Cash Refund: For all refunds we will refund the amount to same mode of payment as used during checkout.
Where do I send my return?
Fly Frog Kids
B-33 Okhla Industrial Area,
Okhla DDA Sheds
New Delhi -110020
Duration of the return process
It can take up to 10 days for us to receive your return, depending on your location and the courier service you use. Once we receive your returned item, we will inspect and process the same within 72 hours to ensure you receive your refund as quickly as possible.
If the customer chooses to cancel the order before the product is shipped, he will be entitled to a 100% cash refund. In case the product is shipped then the policy as mentioned above will be applicable.
Refund Of The Order
For refund of payments made using a Credit Card, Debit Card, Net Banking, please get in touch with our Customer Care team. You can receive an instant refund in the form of a gift voucher after your order has been cancelled. The payment processed by bank/payment gateway within 15 working days of order cancellation (Please note, refund of online payment can happen only once against an order)