Talk to us: +91-11-40538411

FAQ

What is Fly Frog Kids?
FlyfrogKids is a design studio to create fun, colorful products and spaces for children. We hope to convert the kid’s spaces into a dream world they always want to be a part of. We cater to the needs of our buyers (mothers buying for their kids) from before the kid is born up to his/her early teens.

What is the benefit of buying from Fly Frog?
Our company philosophy is pretty simple: We want to offer the best possible to our customers for the products that we all want to buy for our children. Our endeavor is to ensure that you convert your kids room into a dream space that they always wanted .We offer customization for the “Magic Rooms” beyond 1,50,000/- .

Where is Fly Frog Kids located?
Currently our office is located in Delhi and the orders are shipped from our warehouse located in Delhi.

What products does Fly Frog sell?
We sell products, which are all designed, and “Made in India” by us in our workshops or partners / NGO’S working for us for developing different products. We do not stock imported goods nor do we retail out imported good from our site. We also stock items from some of the leading domestic manufacturers of the country. The items undergo a thorough check by our QA team before they are stocked.

What’s the minimum order value required to place an order?
To place an order, a minimum order value of Rs.225/- or more is required.

How do I know my order has been confirmed?
After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.

How do I check my order status?
We will ship your package within 24 hours of receiving the order. We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address. You will receive an SMS about the same. In case you do not receive an email from us within 24 hours of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until the courier company scans your package. Alternatively, you can check the same in My Account page, where Track Shipment option gives you the current status of your order being shipped.For all the items the delivery time will be mentioned in your email for the orders placed under the “packages” category.

Is it safe to use my Credit Card Online at Fly Frog Kids .com?
We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India. All your transactions online are protected & secured by SSL (secure socket layer) technology. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.

What if an item is out of stock?
We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In a rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 24 hours and the money will be returned to you in the same mode by which the payment was made (i.e. Credit Card) within 10 working days.

Are there any other hidden charges like Octroi or Entry tax?
You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.
For the package the final pricing will be discussed once after Skype call and logistics there after.

How are the products packaged?
Each of the individual products are securely packaged in bubble wrap and put into a box. The box is sealed well ensuring a safe delivery to your doorstep.

Do you’ll deliver products outside India?
We do not ship products outside India but the site is accessible to all and we do take orders from around the world provided the shipping address is in India.

Is it mandatory to register before placing an order?
You can place your order by just providing us with your email address. However, it is recommended that you register with us in order to receive timely offers and also to maintain your Wish list and account & address details.

How long will it take to receive my orders?
For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days after dispatch (business days exclude Sundays and other holidays). However items weighing over 2 kilos may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on the location.

Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order.
So, if you would like to order several items and ship to different people, please treat these as separate orders.

Who pays for the shipping charges?
We provide Free Shipping on all Orders above or equal to Rs. 1000/- or more. For Orders below Rs. 1000, shipping charges of Rs. 50/- will apply.

What happens if I am not available at the time of delivery?
Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address, as it will help in making a faster delivery.